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PATIENTS CHARTER
THE PRACTICE RESPONSIBILITIES
You will be treated as a partner in the care you receive.
You will be treated as an individual and will be given courtesy and respect at all times. You have the right to be treated with confidentiality.
You will be able to see a doctor on the day of request, provided that you contact the surgery between 8.30am and 2.30pm.
The Practice will ensure that you can have a non-urgent appointment with the doctor of your choice. However, there may sometimes be a delay involved before this is possible.
The Practice will explain the likely effects of any drugs prescribed and review your long term medical needs at agreed times.
If the Practice believe you need a second opinion, they will try to help you obtain this.
A doctor will visit you at home if you are too ill or infirm and unable to be brought to the surgery,
The practice has the right to remove patients from their list if they repeatedly and persistently ignore their responsibilities to the Practice and to other patients.
The Practice will ensure a doctor is on call at all times.
The practice will discuss any issues which may lead to change within the patient participation group and will keep you informed of any relevant changes.
HOW DO I REGISTER WITH THE PRACTICE?
Please bring your Medical Card along to the Practice and the receptionist can help you complete it. If you have lost your Medical Card contact the Dorset Health Authority Health Line on 0800 66 55 44 for a replacement.
New patients are asked to fill in a personal health questionnaire and to make an appointment with a Practice nurse for a basic health check.
Visitors to the area and holiday-makers are registered on a special form available at reception.
After registration you may see a doctor regardless of with whom you are registered.
If you are foreign visitor you may be entitled to NHS treatment as a temporary resident. If not, then you can be treated as a private patient. Current fee scale is available at reception.
If you wish to change to another Practice simply take your Medical Card to the Practice of your choice and ask if they will accept you onto their list.
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