Appointments     (01425)272203      Download here

You can phone to book appointments on Monday to Friday at any time between 8.30am to 5.45pm, after which your call automatically diverts to the emergency out-of-hours team.

Appointments with doctors are available to book from 8.30am to 6.00pm on weekdays and there is an extended service for working patients until 7.15pm on Tuesday, Wednesday and Thursday each week.

Book ahead appointments – up to several days in advance with a preferred doctor (subject to availability) for a time that fits your daily routine – call the doctor’s secretary . You can leave your home,mobile, or another phone number for the doctor to call.

In most circumstances, the doctors prefer initial consultations to be by telephone. If you are sure that speaking to the doctor on the phone will not help, please let the secretary or receptionist know this and appropriate arrangements can be made.

Same day appointments – please try to call us before midday so that the duty doctor has time to call you back and sort things out for you. We will of course prioritise genuine medical emergencies at any time during our opening hours.

The duty doctor will call you back within a couple of hours. It is often difficult to give you an exact time because the doctor needs to respond to patients according to their clinical priority in the first instance.

Many problems can be resolved over the telephone , but if it is decided that you need to see a doctor after all, then that can be booked ahead for a mutually convenient time with your preferred doctor (subject to availability), or on the same day with the duty doctor, if that is the better option for you.

Children – In addition to using the appointment system, there is a drop-in clinic for tots to teens between 4.00 and 4.30pm, when no appointment is required.

Working patients  for those with commitments during the day - there are additional book ahead appointments on Tuesday, Wednesday and Thursday after normal hours – later in the evening – until 7.15pm.

HomeVisits               (01425) 272203

If possible please try totelephone reception before 10am if you are asking for a home visit.

A doctor or nurse may phone you back as it may be that yourproblem can be dealt with by telephone advice, or that it would be moreappropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are houseboundbecause of illness or disability.

Please remember that several patients can be seen in the practicein the time that it takes to make one home visit. There are also betterfacilities for examining and treating patients at the Health Centre.

TestResults      (01425) 283240 or 283241

Please call between 2.30pm and 4.30pm to inquire about yourtest results as our reception staff will have more time to deal with yourrequest between these times.

Note that the practice has a strict policy regardingconfidentiality and data protection and we will only release test resultsto the person to whom they relate unless that person has given prior permissionfor the release of this data or they are not capable of understanding theresults.

When you take your test you will be told how long it will bebefore the results are returned to the practice.

There is no need to phone as all results are reviewed by a doctorwho will contact you should it be necessary, however if you would likeconfirmation of the results for your own peace of mind it is yourresponsibility to ring in.

Blood Test Appointments

Please be aware there there are a very limited number ofappointments for blood tests at the surgery and we try to reserve these forpatients who are unable to get to Christchurch hospital.

Christchurch Hospital phlebotomy department is open from 9am to3.30pm - please try to avoid the early session unless you are attending for afasting blood test.

Medical Emergencies are dealt with as soon as they are apparent,according to need. However, we advise that you Dial 999 in the event of life-threatening emergencies, such as:

• chest pain
• collapse
• possible stroke
• heavy bleeding
• severe breathlessness
• injuries possibly resulting in broken bones or concussion

999 triggers an immediate paramedic response and can be life saving.

Home Visits               (01425) 272203

If possible please try to telephone reception before 10am if you are asking for a home visit.

A doctor or nurse may phone you back as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

House visits are only available for patients who are housebound because of illness or disability.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the Health Centre.

Test Results       (01425) 283240 or 283241

Please call between 2.30pm and 4.30pm to inquire about your test results as our reception staff will have more time to deal with your request between these times.

Note that the practice has a strict policy regarding confidentiality and data protection and we will only release test results to the person to whom they relate unless that person has given prior permission for the release of this data or they are not capable of understanding the results.

When you take your test you will be told how long it will be before the results are returned to the practice.

There is no need to phone as all results are reviewed by a doctor who will contact you should it be necessary, however if you would like confirmation of the results for your own peace of mind it is your responsibility to ring in.

Blood Test Appointments

Please be aware there there are a very limited number of appointments for blood tests at the surgery and we try to reserve these for patients who are unable to get to Christchurch hospital.

Christchurch Hospital phlebotomy department is open from 9am to 3.30pm - please try to avoid the early session unless you are attending for a fasting blood test.