The Patient Participation Group
This is a group of volunteer patients from the practice who represent the needs of the patient body and our local community.
They express views from the patient perspective and are consulted regarding the planning of services that the surgery provides.
They are also involved in helping the practice communicate any issues and news they feel the patients should be aware of and are responsible for producing the patient newsletter.
They meet monthly.
They are often visible helping out at the practice stand at the Rotary fete and the flu clinics, and are always open to feedback.The practice needs this feedback in order to provide the best service that we can - within our means.
![telephone[1]](http://www.mysurgerywebsite.co.uk/website/J81028/files/telephone[1].jpg)
Contact them
You can contact any member of the PPG with your comments about the practice:
| Susan Cardus | 01425 273798 |
Freda Carr ( Chair) | 01425 276085 |
| Susan Caswell | 01202 483981 |
| Tom Chandler | 01425 271461 |
| Nicholas Cheal | 01425 613769 |
| Marie Elliker | 01425 275397 |
| Jan Hartley | 01425 276498 |
| Maureen Rain | 01425 278816 |
| Jason Taylor | 01425 277923 |
| Lesley West | 01425 275878 |

Some of the Patient Participation Group
Highcliffe & Mudeford Medical Centre Patient Participation Group
Mission Statement
To provide two-way communication between staff and patients of the Medical Centre and to support the Practice in continuing to improve the service to patients.
Objectives
communicate patients' comments and concerns to the Practice
consider and comment on issues identified by the Practice
help to communicate Practice issues to the patients
give practical assistance to the Practice as appropriate
keep aware of current issues in the NHS
Composition of the PPG
The Group shall consist of about 10 patients registered with the Practice and reflecting a cross section of the patient body
Members of the PPG should have an active involvement in the community in order to facilitate communication but will not formally represent other organisations
Members of the PPG must be prepared to sign a confidentiality agreement
Members of the PPG must be prepared for their name and phone number to be published in the practice booklet and newsletters
The Group will be responsible for its own affairs - for selecting and introducing new members, running and keeping records of meetings and maintaining links with other bodies